SMS / Messaging Terms & Conditions

Last updated: October 20, 2026

These Terms govern the SMS/text-message program operated by Donovan Digital Solutions LLC (“we,” “us,” “our”). By opting in, you agree to these Terms.

Program description

We send transactional text messages, including: (1) one-time login verification (2FA) codes to platform users, and (2) notifications about a request, appointment, or account status for individuals who have opted in. We do not send promotional or marketing text messages without separate, explicit consent.

Message types

Messages you may receive from Donovan Digital Solutions LLC include:

• Account security and recovery codes — a one-time code after an invite-only platform owner/admin starts an authorized login or password-recovery action.
• Missed-call follow-ups — a text reply when we're unable to answer your call.
• Appointment & quote confirmations — confirming a scheduled appointment, estimate, or quote.
• Customer-care replies — responses to a question or request you submitted.

No marketing or solicitation

We do not send marketing, promotional, or cold-outreach text messages, and we do not purchase or use third-party lead lists for texting. Customer-care messages are sent only to people who contacted us first and consented. Account-security messages are sent only to the verified recovery number on an invite-only owner/admin account after an authorized account action.

How to opt in

For customer care, you opt in by (1) checking the SMS-consent checkbox on our web form and submitting your mobile number or (2) calling (330) 814-5683 and asking our team to follow up by text. For platform account security, an invite-only owner/admin separately provides a verified recovery number during onboarding or direct support, reviews the account-security disclosure, and expressly asks Donovan to enable security/recovery texts. The public customer-care form does not enable account-security texts. Consent is not a condition of purchasing goods or services and is never shared or sold. See the full disclosure on our SMS Opt-In page.

Message frequency

Message frequency varies and depends on your activity (for example, when you log in or submit a request).

Cost

Message and data rates may apply. Charges depend on your wireless carrier and plan; we do not charge for the messages themselves.

Opt out — reply STOP

You can cancel at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation and will not send further messages unless you opt in again.

Help — reply HELP

Reply HELP for assistance, or email us at donovan@donovandigitalsolutions.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Privacy

Your mobile information is handled per our Privacy Policy. We do not sell or share mobile opt-in data or SMS consent with third parties for marketing.

Contact

Donovan Digital Solutions LLC
Akron, Ohio, USA
Email: donovan@donovandigitalsolutions.com
Phone: (330) 814-5683