Operational SMS program

Donovan Digital Solutions LLC

Donovan Platform alerts

Operated by Donovan Digital Solutions LLC through Donovan Platform.

No marketing or cold outreach. This program is limited to the operational messages described below. It does not send promotional texts, purchased-list texts, or recruiting/applicant texts. Any future consumer-facing recruiting program requires its own live consent flow and compliant registration before launch.

What this program sends

Donovan Digital Solutions LLC sends operational account notifications for Donovan Platform from one Donovan Platform number: (1) call and lead alerts to a business’s opted-in owner or staff after an inbound call or voice-agent lead (answered or missed, source, caller details and a secure CRM link); (2) a one-time caller-ID contact card when alerts are set up; (3) one-time password-recovery and login security codes for Donovan Platform administrators. The program sends no marketing, promotional, recruiting or consumer messages.

Who receives messages

Opted-in business users of Donovan Platform only: owners, administrators and staff of the businesses that use Donovan Platform, and Donovan Platform administrators. Consumers, callers, leads, applicants and customers of those businesses never receive these messages.

How consent is provided

  1. A business that uses Donovan Platform asks Donovan Digital Solutions, through its authorized administrator during managed onboarding or support, to enable SMS alerts for a named owner or staff mobile number. Donovan Platform administrators provide their own recovery number for security codes. There is no public sign-up form.
  2. Donovan sends the recipient the SMS program disclosure. The recipient agrees to receive Donovan Platform alerts, and Donovan support records the opt-in (date, source and disclosure version) in Donovan Platform before any message is sent. The platform does not text a number that has no opt-in record.
  3. The recipient can revoke consent at any time by replying STOP, or by asking the business administrator or Donovan support to remove the number. Reply START to resubscribe and HELP for help.
By opting in, the recipient agrees to receive operational SMS/MMS messages from Donovan Platform alerts (Donovan Digital Solutions LLC), sent through Donovan Platform. Message frequency varies with call and account activity: one alert per answered or missed call, one contact card at setup, and one code per security request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchasing goods or services. Carriers are not liable for delayed or undelivered messages.

Representative messages

  • Donovan Platform alerts: MISSED GBP lead for [business name]: [caller name or number]. Tap to call back: [caller number]. Lead: https://donovanplatform.com/dashboard/crm?clientId=[client]&leadId=[lead] Reply STOP to opt out.
  • Donovan Platform alerts: ANSWERED organic lead for [business name]: [caller name or number]. Lead: https://donovanplatform.com/dashboard/crm?clientId=[client]&leadId=[lead] Reply STOP to opt out.
  • Donovan Platform alerts: New lead (voice agent): [caller name], [caller number]. [job type]. Details: [short summary]. Urgency: [urgency]. Reply STOP to opt out.
  • Donovan Platform recovery code: 123456 Expires in 10 minutes. If you did not request this, ignore. Reply STOP to opt out.

Opt out or get help

Reply STOP at any time to unsubscribe. Reply START to resubscribe after an opt-out. Reply HELP for assistance, or use the support contact below.